Frequently Asked Questions (FAQ) – Cloud Feet

Last Updated: 1 October 2025

If you have a question, you may find the answer below. If not, feel free to reach out to us at support@cloudfeetstore.com — we’re happy to help.

Do you ship only within the United States?

Yes. At this time, we only ship to addresses within the United States. International shipping is not available yet.

How long does delivery take?

We offer standard tracked shipping. Most orders are delivered within 3 to 7 business days after dispatch. Expedited shipping (1 to 3 business days) is also available in most areas.

How can I place an order?

Browse our collections, add your desired items to the cart, and proceed to secure checkout. Once your purchase is complete, you’ll receive an order confirmation email.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Apple Pay, Google Pay, and Shop Pay. Installment options like Afterpay and Klarna may also be available at checkout.

Is your website secure?

Yes. Our website uses SSL encryption to protect all personal and payment information. Transactions are processed through trusted, PCI-compliant payment gateways.

I didn’t receive my confirmation email. What should I do?

Check your spam or promotions folder. If you still can’t find it, contact us at support@cloudfeetstore.com, and we’ll confirm your order manually.

Can I track my order?

Yes. Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking number.

I entered the wrong shipping address. What should I do?

If you notice a mistake in your shipping details, contact us immediately. We’ll do our best to update the address as long as the order hasn’t been shipped.

What is your return policy?

Please refer to our Returns & Refunds Policy page for full details. If you have any issues with your order, don’t hesitate to get in touch.

Company Information

Cloud Feet
10250 Santa Monica Blvd
Los Angeles, CA 90067
United States

📧 Email: support@cloudfeetstore.com
📞 Phone: +1 310-553-5300
🕘 Opening Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PST)
Closed on Sundays and U.S. public holidays